- Home
- Industries
- Public administration
Wayfinding for public offices and institutions
Public offices and institutions mean departments, rooms and service desks, often across several buildings. AddNavi guides visitors to their destination, in multiple languages and barrier-free, and takes the load off the information point.
What visitors struggle with in public offices
Departments and desks
Visitors look for the right department, room and service desk.
Information point
The information point and the mailroom give directions.
Accessibility requirements
The institution must be accessible to people with disabilities.
Foreign visitors
Visitors who do not speak Polish.
Many buildings
Large sites where it is easy to end up in the wrong place.
Relocated departments
After a reorganisation departments move to new rooms and floors, while the old signs stay on the walls.
An institution accessible to everyone, including people with disabilities and foreign visitors.
Addictive has experience with deployments in public bodies and military units.
From the entrance to the desk, also between buildings
Finding the destination
The visitor searches for a department, room or service desk.
Barrier-free
A route across buildings and floors, step-free in accessibility mode, in the chosen language.
Between buildings
On the phone the route continues, across the grounds too.
Features for public offices and institutions
Accessibility
WCAG 2.2 AA compliance. On the kiosk: step-free routes and controls within reach of a wheelchair user, and depending on the model also voice guidance, an induction loop and a link to a sign language interpreter.
Multiple languages
Interface and content in languages chosen for the institution’s visitors.
Multi-building sites
Routes between buildings on one site.
Information cards
Opening hours and department contact details.
ISO 27001 and GDPR
Information security that complies with ISO 27001. Data in the EU cloud or on the institution’s own infrastructure, with a data processing agreement.
SSO and roles
Admin panel sign-in with the institution’s account, role-based permissions.
Information kiosks for public offices
A wide range of kiosks and turnkey designs that blend into the site’s architecture and visual identity.
Example proposals from the available models for this industry.
Questions about wayfinding in public offices
Does AddNavi connect to the queue management system?
Yes. With the integration in place, visitors who take a ticket get the route to the desk that will call them.
Does AddNavi meet digital accessibility requirements?
Yes. The application meets WCAG 2.2 at level AA. Content that conforms to WCAG 2.2 also conforms to WCAG 2.1, on which the Polish digital accessibility act is based.
How does AddNavi help deaf and blind visitors?
Depending on the model and equipment, the kiosk can have voice guidance, an induction loop for hearing aid users, a link to a Polish Sign Language interpreter, and screen-free control with a keypad or physical buttons.
Where is the institution’s data stored?
As standard, in the Addictive cloud within the EU, in line with the GDPR and under a data processing agreement. The system can also be installed on the institution’s own infrastructure.
How does Addictive handle security?
Addictive has implemented an information security management system that complies with ISO 27001. Connections and data are encrypted, backups are made regularly, and the system undergoes regular penetration tests, including external ones. The panel records who changed what and when, and the environment is monitored around the clock.
Which languages does AddNavi support?
The languages of the institution’s visitors, including foreigners. The set of languages is agreed during deployment.
AddNavi in other industries
Talk to an expert
An AddNavi expert will discuss the specifics of the site and tailor the scope of the deployment.
- E-mailhello@addnavi.com
- Phone+48 51 500 60 70
- AddressAddictive Group Sp. z o.o.
al. Józefa Piłsudskiego 92, 92-202 Łódź, Poland